Privacy Policy

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:

• Contact details including your name, shipping address, phone number, and email address.
• Transaction information including the items you view, put in your cart, or purchase, and your past transactions.
• Communications with us including the details you include in communications, such as when sending a customer support inquiry.
• Device and Usage information including information about your device, browser, network connection, IP address, and details regarding your interaction with the Services.

Note on Payment Details: Thaarakam operates on a WhatsApp-based checkout system. We do not store or process credit cards, debit cards, or billing accounts on this website. Payments are completed securely and privately off-site during your WhatsApp consultation.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you visit or use the Services, communicate with us, or place an order.
• Automatically through the Services using cookies and similar web analytics.
• From our database providers (such as Supabase) who process data on our behalf.

How We Use Your Personal Information

We use your personal information for the following purposes:

• Provide and Improve the Services: To process your cart details, compile your delivery address, arrange shipping, and create a customized shopping experience.
• Communicating with You: To provide customer support, confirm order details over WhatsApp, and maintain our business relationship.
• Security and Fraud Prevention: To identify, investigate, or take action regarding potential fraudulent, illegal, or malicious activity.
• Legal Compliance: To comply with applicable laws and cooperate with valid legal processes.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• With infrastructure providers who perform services on our behalf (e.g. database host Supabase, cloud storage providers).
• When you explicitly direct or request us to share details (such as sharing delivery addresses with shipping couriers).
• To comply with legal obligations, enforce terms of service, and protect or defend our rights, users, or others.

Third-Party Websites and Links

Our services provide links to WhatsApp. If you follow links to sites not affiliated with or controlled by us, you should review their own privacy policies. We are not responsible for the privacy or security of third-party platforms.

Security and Retention of Your Information

Please be aware that no security measures are perfect, and we cannot guarantee absolute security. Any information you send to us may not be secure while in transit. We recommend using secure channels for sensitive information.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, or correct the personal data we hold. You can manage your preferences or request data modifications by contacting us directly.